Tech Clinic

09 218 3964 info@techclinic.nz

Privacy Policy

Last Updated: January 09, 2026

Tech Clinic (“we,” “us,” or “our”) operates the website https://techclinic.nz/. We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair and data recovery services.

This policy complies with the New Zealand Privacy Act 2020 and, where applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR).

1. Who We Are (Data Controller)

For the purposes of data protection laws, the Data Controller is:

Tech Clinic Physical Address: 1A/95 Hurstmere Road, Takapuna, Auckland 0622, New Zealand Phone: 09 218 3964 Email: info@techclinic.nz (Please confirm your support email) Website: https://techclinic.nz/

2. Information We Collect

We collect information that you voluntarily provide to us when you request a quote, book a repair, or contact us.

A. Personal Data

  • Contact Details: Name, email address, phone number, and physical address.

  • Device Credentials: Usernames, passwords, or PIN codes required to access your device for repair purposes.

  • Payment Information: Credit card details or billing information (processed securely by third-party payment processors; we do not store full credit card numbers).

B. Device & Technical Data

  • Device Information: Model, serial number, IMEI, and operating system of the devices you submit for repair.

  • Data Recovery Files: If you use our data recovery services, we may temporarily have access to the files stored on your hard drive or storage media.

  • Website Usage Data: IP address, browser type, and operating system (collected via Cookies).

3. How We Use Your Information

We process your data for the following specific purposes:

  1. Service Fulfillment: To diagnose, repair, and return your electronic devices (Legal Basis: Contractual Necessity).

  2. Communication: To send you quotes, repair status updates, and invoices (Legal Basis: Legitimate Interest).

  3. Data Recovery: To recover lost data as explicitly requested by you (Legal Basis: Consent).

  4. Legal Compliance: To comply with New Zealand tax laws and business regulations.

4. Data Handling During Repairs

  • Passwords & Access: Any passwords provided for repair purposes are strictly used only to test functionality (e.g., verifying a screen repair). We recommend changing your password immediately after receiving your device back.

  • Data Privacy: We treat all data on your device as confidential. We do not browse, copy, or share your personal files (photos, documents, emails) unless explicitly required for a data transfer/recovery service you have booked.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party vendors who perform services for us, such as:

    • Payment Gateways: (e.g., Stripe, PayPal, Windcave) for processing payments.

    • Couriers: (e.g., NZ Post) for shipping devices back to you.

    • Accounting Software: (e.g., Xero) for invoicing.

  • Legal Authorities: If required by New Zealand law or to protect our rights.

6. International Transfers (GDPR Notice)

We are located in New Zealand. If you are accessing our services from the European Economic Area (EEA), please note that your information will be transferred to, stored, and processed in New Zealand.

  • New Zealand is recognized by the European Commission as providing an adequate level of data protection (Decision 2012/827/EU), meaning your data is safe under our local laws.

7. Your Rights

Under the NZ Privacy Act 2020 and GDPR, you have the right to:

  1. Access: Request a copy of the personal data we hold about you.

  2. Correction: Request correction of inaccurate or incomplete data.

  3. Deletion (Right to be Forgotten): Request that we delete your personal data (subject to legal retention requirements, such as tax records).

  4. Restriction: Request that we restrict the processing of your data.

  5. Portability: Request transfer of your data to another service provider.

  6. Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your information.

To exercise these rights, please contact us at info@techclinic.nz.

8. Cookie Policy

We use cookies to improve your experience on our website.

  • Essential Cookies: Necessary for the website to function (e.g., quote forms).

  • Analytics Cookies: We may use Google Analytics to understand website traffic. These cookies collect anonymized data.

  • Managing Cookies: You can choose to disable cookies through your browser settings, though some features of our site may not function properly.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes set out in this policy, including:

  • Repair Records: Kept for warranty purposes (typically 1–3 years).

  • Invoices/Financial Data: Kept for 7 years as required by NZ Inland Revenue.

  • Device Data: Any data recovered or temporarily stored during repair is permanently wiped from our systems within 7 days of you collecting your device.

10. Security

We implement appropriate technical and organizational security measures to protect your data, including encryption, secure premises, and limited staff access to customer devices. However, no electronic transmission over the internet is 100% secure, so we cannot guarantee absolute security.

11. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.

Contact Us

If you have questions or comments about this policy, you may contact us at:

Tech Clinic 1A/95 Hurstmere Road Takapuna, Auckland 0622 New Zealand Email: info@techclinic.nz